At our office
Ask for a form in person at Andasol Business Centre, 29604 Marbella, Monday to Friday, 09:00 to 17:00. We hand it to you there and then.
Complaint forms
If something has gone wrong, tell us first: most things are put right with a phone call. If you would rather make a formal complaint, the official forms (hojas de quejas y reclamaciones) are always available to you, in three ways.
By email
Write to us and we will send you the official form to fill in and return.
Online, with the Junta
File it directly through the Junta de Andalucía's consumer portal.
What happens next
We reply to every complaint within ten working days of receiving it. If you are not happy with our answer, you can take it further through Consumo Responde, the Junta de Andalucía's consumer service (900 21 50 80), which can tell you about mediation and arbitration.
For a question about your personal data, see our privacy policy.
Hojas de quejas y reclamaciones
Existen hojas de quejas y reclamaciones a disposición de las personas consumidoras y usuarias. Puede obtenerlas de tres formas:
- En nuestra oficina. Solicítela en persona en Andasol Business Centre, 29604 Marbella, de lunes a viernes, de 09:00 a 17:00.
- Por correo electrónico. Escríbanos y le enviaremos el formulario oficial. [email protected].
- En línea, ante la Junta. Preséntela a través del portal de consumo de la Junta de Andalucía. Consumo Responde.
Respondemos a toda reclamación en un plazo de diez días hábiles desde su recepción.